Thursday, December 18, 2014

Banks shift to high-tech branches: More efficient spaces aim to meet customer demand

As consumers shift their preferences to online banking transactions, regional and national banks alike are adapting their services to meet customers' needs.

Several banks have opened or are planning new branches in the Milwaukee market that are more high-tech and more efficient than the traditional model, a reversal of the trend toward brick-and-mortar branch closures in recent years.

PNC Bank today opened its teller-less “branch of the future” at 16th Street and National Avenue. Associated Bank has recently replaced several of its area legacy branches and plans to open a high-tech branch in Milwaukee's Historic Third Ward in the spring.

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